Providing Value

Like our clients, we also deal with a lot of vendors that provide us additional services- from database licensing fees to our server farms, to internet and simple telephone service.

I recently received a renewal from one of our newer vendors, and was rather shocked that they automatically increased their fees every year based on the CPI- which in the last year was 3.3 %.

I wasn't sure how to react- I guess 3.3% is not that much in the grand scheme of things, however, I was offended that they just assumed that I would be OK with it, especially if it was never included with anything I signed.

This also presented an opportunity to provide an explanation of the way we price our services. Since the inception of DonorPerfect Online almost 5 years ago, we have NEVER raised our prices of DonorPerfect Online. Unlike our competitors, who have routinely raised prices, we believe that the best way to provide additional value for our services is to either keep our prices the same or even lower them. When you factor in inflation, this is greater than a 15% discount for the many clients that have been with us since 2001.

I'm proud of our company, our people, and our ability to hold the line with all of our costs. We're looking after our clients, because it's a win-win scenario for all of us.